FREQUNTLY ASKED QUSTIONS

Your FAQs, our A’s

General

At Honeybold, we believe in a collaborative approach to bring your creative projects to life. We start a project after a brief consultation, where we have the opportunity to understand your goals, preferences, and project scope. This consultation is an essential step to ensure that our work aligns with your vision and objectives.

Scheduling Your Consultation:

  • Online Video Conference: You can conveniently schedule a video conference consultation with our team. This virtual meeting allows us to connect and discuss your project in detail, no matter where you’re located. → You can schedule your consultation by visiting our scheduling page.
  • Phone Call: If you prefer a phone call, simply reach out to us, and we’ll schedule a time for a phone consultation. We’re just a call away, ready to discuss your project requirements.

We value your input and collaboration from the very beginning of the project. Your insights are crucial in ensuring that we create designs and solutions that not only meet but exceed your expectations. Whether you choose a virtual consultation, a phone call, or an in-person visit, we’re here to kickstart your project and make your vision a reality. To schedule your consultation, please click here or reach out to our team directly. We look forward to partnering with you on your creative journey.

We offer initial project consultations where we discuss your goals, preferences, and project scope. This consultation helps us understand your vision and allows us to provide tailored recommendations and solutions.

we understand that project timelines play a crucial role in meeting your goals and expectations. The duration of a project can vary significantly based on several factors, including project complexity, size, and specific requirements. We believe in transparency and setting realistic expectations for our clients.

  • Web Design Projects: Our web design projects typically range in duration from three to four weeks. This timeline accounts for the development of custom websites, including responsive design, user interface design, content integration, and testing. We prioritize both the aesthetic and functional aspects of your website to ensure a seamless user experience.
  • Print Design Projects: For print design projects, the timeline varies based on the complexity of the design and the specific materials involved. Generally, it can take anywhere from approximately four days to design a print piece, such as a brochure or flyer, to a little over a week for more intricate projects. This timeline encompasses the design concept development, revisions, and finalization to deliver a visually compelling and effective print marketing collateral.
  • Branding Projects: Branding projects, which involve creating or refreshing a brand’s visual identity, typically have an average duration of around two weeks. This includes the development of a brand strategy, logo design, brand guidelines, and associated visual assets. We work closely with you to define and refine your brand’s unique identity, ensuring it resonates with your target audience and aligns with your business objectives.
  • Design Subscriptions: Our design subscription services provide you with the convenience and flexibility of having dedicated design resources available on an ongoing basis. With a subscription, you can expect quick turnarounds, often with graphic design projects completed in less than 48 hours. This rapid response ensures that your marketing materials, digital graphics, and design needs are addressed promptly, allowing you to stay agile and responsive in your marketing efforts.

We emphasize the importance of meeting deadlines without compromising on quality. Our team works diligently to create designs that not only align with your vision but also adhere to the agreed-upon project timeline. Throughout the project, we maintain open communication with you, providing regular updates on progress and milestones to ensure you are informed and confident in our ability to deliver your project on time and to your complete satisfaction.

We understand that some projects require expedited turnaround times. We offer rush order services for an additional fee. Please reach out to our team with your project details and deadline, and we’ll do our best to accommodate your needs.

We highly value our clients’ input and collaboration throughout the design process. Your vision, ideas, and feedback are integral to creating a design that aligns with your brand identity and goals. We maintain open communication channels, providing regular updates and opportunities for you to review and influence the design’s direction.

We are committed to delivering high-quality creative services and designs that meet and exceed your expectations. We take great pride in our work, and our team invests significant time and effort to ensure your projects are completed to your satisfaction.

Please note that we do not offer refunds for our creative services and design work once a project has commenced or been delivered. This policy aligns with industry standards for creative agencies and reflects our dedication to providing exceptional results.

Before the start of any project, we encourage open communication to ensure that all project details, requirements, and expectations are thoroughly discussed and understood. We work diligently to address any questions, concerns, or revisions during the project’s development to ensure your complete satisfaction.

Our goal is to create a collaborative and transparent partnership with our clients, and we are committed to resolving any issues or concerns promptly to ensure your project’s success. If you have any questions about our refund policy or would like to discuss a specific project, please do not hesitate to reach out to our team. We are here to support you throughout the creative process and look forward to the opportunity to work together to achieve your creative goals.

Our payment terms are designed to be flexible and accommodating. We typically require an initial deposit of 50% to commence a project. The remaining balance is due upon project completion and approval. For long-term projects or subscription services, we offer customized payment plans tailored to your budget and preferences. Our goal is to ensure a hassle-free payment experience for our clients.

We proudly serve clients both locally in New York City and globally. Our reach extends to businesses and organizations across different continents and time zones, allowing us to cater to a diverse clientele.

We take data security and client privacy with utmost seriousness. We have robust security measures in place to safeguard your sensitive information, both digital and physical. Our team adheres to strict confidentiality standards to ensure that your data remains safe and secure throughout our collaboration. We are dedicated to maintaining your trust and protecting your valuable information.

Environmental responsibility is a cornerstone of our practices. We offer eco-friendly printing options, such as recycled paper and soy-based inks, to minimize our environmental footprint. Additionally, our design and production processes prioritize sustainability whenever possible, reflecting our commitment to a greener and more eco-conscious approach to creativity.

Printing and Signs

We offer an extensive selection of print marketing materials designed to elevate your brand and marketing strategy. Our offerings include business cards, postcards, banners, brochures, flyers, posters, and more. We tailor each material to your specific needs, ensuring they effectively communicate your message and enhance your brand’s visibility.

We offer a diverse range of print materials to suit your marketing needs. Our selection includes but is not limited to business cards, brochures, flyers, posters, catalogs, banners, and promotional materials. Each material can be customized with various finishes, paper types, and sizes, allowing you to create distinctive marketing collateral that resonates with your audience.

We prioritize quality in every aspect of our print materials. Our materials are sourced from trusted suppliers and are selected based on their durability, finish, and visual appeal. We offer a wide range of paper stocks, finishes, and printing techniques to ensure that your marketing materials are not only visually stunning but also built to withstand the test of time, leaving a lasting impression on your audience.

Our signage solutions are designed to enhance your brand’s visibility and create a lasting impression. Whether you need indoor signage, outdoor signs, storefront displays, or trade show graphics, we offer custom designs that align with your brand identity and meet your signage needs.

We provide comprehensive installation services in the five boroughs of New York City, Long Island, and New Jersey, to ensure that your signage, banners, and graphics are expertly and securely installed. Our installation team is highly experienced in handling a variety of projects, including storefront signs, step and repeat banners for events, and graphics on windows, floors, and walls. Please inquire about installation costs, which may vary based on the project’s scope and location. We’re here to ensure that your visual elements make a lasting impact.

Reordering print materials you’ve previously ordered is a straightforward process. We maintain detailed records of your past orders, making it convenient for you to request reprints whenever needed. This ensures consistency in branding and materials, whether it’s for a recurring campaign or replenishing your marketing collateral.

Shipping costs are determined based on multiple factors, including the size, weight, and destination of your order. We work with trusted shipping partners to provide you with competitive shipping rates. Our team will calculate the exact shipping cost for your project and provide you with a transparent quote before proceeding with the shipment. We strive to minimize shipping expenses while ensuring your materials reach you safely and promptly.

Design  & Branding

These two terms, which are frequently used interchangeably, are not the same. A logo is a distinctive symbol or mark that represents your brand visually. In contrast, a visual identity encompasses a broader spectrum of design elements, including color schemes, typography, brand guidelines, and imagery. It serves as a comprehensive design system that ensures consistency across all brand touchpoints, from websites and marketing materials to signage and social media.

Our graphic design services encompass a wide range of creative solutions, including logo design, branding, print marketing materials (such as brochures, flyers, and business cards), digital graphics, packaging design, and more. Whether you need a single design project or ongoing graphic design support, we have the expertise to bring your ideas to life.

Our graphic design subscriptions are a convenient and cost-effective way for sign shops, other design agencies, small-business, and non-profits to access ongoing design support. With our subscription, you’ll have dedicated design resources available when you need them. We offer a flexible subscription model that can be tailored to your design requirements, ensuring you receive high-quality design services as your business evolves. Learn more about our offerings and pricing by visiting our design subscriptions page.

Our signage solutions are designed to enhance your brand’s visibility and create a lasting impression. Whether you need indoor signage, outdoor signs, storefront displays, or trade show graphics, we offer custom designs that align with your brand identity and meet your signage needs.

We understand that design refinement is crucial to achieving your desired outcome. Therefore, we typically offer 5 revisions as part of our design process. These revisions are included to ensure that the final design aligns perfectly with your vision. We encourage open communication during this phase to make the necessary adjustments and deliver a design that exceeds your expectations.

Design proofing is an integral part of our design process. After discussing your project’s requirements, we create initial design concepts. You’ll receive these proofs for your review and feedback. We welcome your comments and revisions, and our design team will make the necessary adjustments until we achieve your vision. This collaborative approach ensures that the final design meets your expectations.

We usually design a project from conception to print, but you may already have a completed design. We can print those, too! We accept a variety of file formats for design submissions, including but not limited to Adobe Illustrator (.ai), Adobe Photoshop (.psd), Adobe InDesign (.indd), PDF (.pdf), and high-resolution image files. Our design team can work with your preferred format to bring your vision to life.

Web design

Yes, we specialize in creating custom websites, with WordPress being one of our primary platforms. Our website development services include responsive design, e-commerce functionality, content management systems, and ongoing maintenance and support. We collaborate closely with you to develop a website that aligns with your brand and business objectives.

We specialize in designing and developing e-commerce websites tailored to your business needs. Our e-commerce solutions include secure payment gateways, inventory management, product listings, and user-friendly interfaces, ensuring a seamless online shopping experience for your customers.

We offer comprehensive website maintenance services to ensure that your website remains secure, up-to-date, and optimized for peak performance. Our maintenance packages cover regular updates, security monitoring, content management, and technical support. This ongoing support helps you maximize your online presence and provide your audience with a seamless web experience.